Refund policy

Return & Refund Policy

At 10VinceYoung, we take pride in providing high-quality, official Vince Young merchandise. If you are not completely satisfied with your purchase, we're here to help.

Returns

We accept returns on eligible items within 30 days of the delivery date.

To be eligible for a return, your item must:

  • Be unused, unworn, and in its original condition.
  • Include all original tags, packaging, and accessories.
  • Be returned with proof of purchase or your order confirmation.

Items returned without prior authorization may not be accepted.

Non-Returnable Items

The following items are not eligible for return or refund unless they arrive damaged or defective:

  • Autographed or personalized merchandise
  • Limited edition or exclusive collectibles
  • Gift cards
  • Digital products or downloadable content
  • Final sale or clearance items

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Photos of the item and packaging

Once reviewed, we will work quickly to provide a replacement, exchange, or refund when appropriate.

Refunds

After we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear on your account, depending on your bank or credit card provider.

Original shipping charges are non-refundable unless the return is the result of our error or a defective product.

Exchanges

We gladly replace items that are:

  • Damaged during shipping
  • Defective
  • Incorrectly shipped

If you need an exchange, please contact our customer support team before returning your item.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The wrong item was shipped.
  • The item arrived damaged.
  • The product is defective.

For your protection, we recommend using a trackable shipping service and retaining your shipping receipt.

Order Cancellations

Orders may be canceled only before they have been processed for shipment.

Once an order has been shipped, it cannot be canceled and must follow the return process outlined in this policy.

Lost or Stolen Packages

Once an order has been marked as delivered by the shipping carrier, 10VinceYoung is not responsible for lost or stolen packages.

If you believe your package has been lost, please contact the shipping carrier first. If you need additional assistance, we're happy to help.

Contact Us

If you have any questions regarding returns or refunds, please contact us.

10VinceYoung

Website: https://10vinceyoung.com

We aim to respond to all customer inquiries within 1–2 business days.