Shipping policy
Shipping Policy
Thank you for shopping with 10VinceYoung. We are committed to processing and shipping your order as quickly and efficiently as possible.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders are processed Monday through Friday, excluding weekends and holidays.
During new product launches, holiday seasons, or promotional events, processing times may be longer.
Shipping Methods
We partner with trusted shipping carriers to deliver your order safely and efficiently.
Available shipping options and estimated delivery times will be displayed during checkout.
Delivery estimates begin after your order has been processed.
Shipping Rates
Shipping costs are calculated at checkout based on:
- Shipping destination
- Package weight and size
- Selected shipping method
Any applicable taxes or shipping fees will be displayed before you complete your purchase.
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information.
Please allow up to 24 hours for tracking information to become active after receiving your shipping confirmation.
Delivery Times
Estimated delivery times may vary depending on:
- Your location
- Shipping carrier
- Weather conditions
- Holidays
- Other circumstances beyond our control
While we strive to meet estimated delivery dates, 10VinceYoung cannot guarantee delivery times once your order has been shipped.
International Shipping
International shipping may be available to select countries.
Customers are responsible for any applicable:
- Customs duties
- Import taxes
- VAT
- Brokerage fees
- Other government-imposed charges
These fees are not included in the purchase price or shipping cost.
Incorrect Shipping Information
Please ensure your shipping address is accurate before placing your order.
10VinceYoung is not responsible for delays or additional shipping charges resulting from incorrect or incomplete shipping information provided by the customer.
If you notice an error, please contact us immediately. While we will do our best to update your order, we cannot guarantee changes once processing has begun.
Lost or Stolen Packages
Once a package has been marked as delivered by the shipping carrier, 10VinceYoung is not responsible for lost or stolen packages.
If your package is missing, we recommend:
- Checking with household members or neighbors.
- Contacting the shipping carrier.
- Contacting us if you need additional assistance.
Damaged Shipments
If your package arrives damaged, please contact us within 7 days of delivery.
Please include:
- Your order number
- Photos of the damaged item
- Photos of the shipping box and packaging
We will review your claim and work to provide a replacement or other appropriate resolution.
Delayed Shipments
Occasionally, shipping delays may occur due to circumstances beyond our control, including severe weather, carrier delays, or high shipping volumes.
We appreciate your patience and understanding in these situations.
Contact Us
If you have any questions regarding shipping or your order, please contact us.
10VinceYoung
Website: https://10vinceyoung.com
Our customer support team typically responds within 1–2 business days.